Coronavirus Policies


As with everything through this pandemic, it’s been fits and starts of information and not enough government guidance for those of us on the receiving end. We are beyond grateful to those of you who have extended patience and gratitude for our efforts.

For those of you who think your feelings trump those of our staff, members, and public health officials . . . we look at you with squinty eyes and remind you that we reserve the right to refuse service – especially to those who cannot function in our spaces for the collective good.

We have approached this pandemic by using the most stringent requirements across our locations to make decisions.

We have ALSO done a lot of work with state public health departments and know that mask or no mask, we’re one of the safest indoor places to be. 

With that said – our priority will always be our staff. We do not want them to have to bear the consequences of any policies that haven’t been well thought out; we are evaluating the legal logistics of allowing vaccinated individuals to climb unmasked in the gym. We will be following the most stringent state guidelines on the subject, and both California and Nevada are talking about allowing ONLY vaccinated individuals to go unmasked.

Whether we are allowed to ask for proof to put on climbers’ records, what we do with youth, and what we do about staff is taking time for us to fully understand. Unless clear guidelines emerge, we will continue to ask everyone to mask until further notice. We will update this as we know more.

Too simple? Have more questions?

Here is our full policy outlined.

General Policies (in effect until further notice):

  1. No entry to anyone unless fever free – under 99F (thermometer will be at desk to check all employees and visitors). 
  2. Anyone who is sick, or feeling sick will not be admitted.
  3. Masks are mandatory for all employees and volunteers.
  4. Maintain 6’ minimum physical/social distance between non-family individuals at all times.
  5. Limit the number of people in the establishment to ensure social distancing at all times.
  6. Hand-washing or hand sanitizer mandatory upon entry and exit of the gym
  7. Employees will use of hand sanitizer prior to, and after, touching common use items
  8. Regular employee sanitation of high touch point areas every two hours with spray bottle and 1000 ppm bleach solution or approved alternate:
    1. Entry and exit door handles
    2. All free hand contact points (bars, weights, etc) seats and benches
    3. All exercise machine contact points (bars, pins, handles, etc), seats, and benches
    4. Entry 
    5. Gym iPads
    6. Keyboards
    7. Computer mouse
    8. Counter tops
    9. Microphones
    10. Vending machine
    11. Light switches
    12. Coffee stations
    13. Drinking fountains
    14. Bathroom door handles, faucets, stall handles, and sinks
  9. Gym to provide sanitizing wipes or hand sanitizer and single use towels for gym users to disinfect equipment used
  10.  Additional requirements for gym users:
    1. Sanitize all free hand contact points as described above
    2. Sanitize all exercise machine contact points as described above

COVID 19 Prevention Policy:

If you are experiencing symptoms of the virus (fever, difficulty breathing, dry cough, and tiredness):

  • Immediately go home and self-isolate until you are fever free without the aid of fever reducing medications. During this time there should be absolutely no exposure to any co-workers or friends or visits to the gym under any circumstances. 
    1. We recommend using the CDC’s Self Checker Guide (middle of the webpage) to help you make the decision of whether or not you should seek medical care.
    2. *** Please note that this system is not intended for the diagnosis or treatment of disease or other conditions, including COVID-19.
  • If you do not have a test to determine if you are affected and contagious, you may return after all three of these things have happened:
    1. You have had no fever for at least 72 hours (that is three full days of no fever without the use medicine that reduces fevers)
    2. Other symptoms have improved (for example, when your cough or shortness of breath have improved)
    3. at least 7 days have passed since your symptoms first appeared
  • If you are tested to determine if you are affected and contagious, you return after after all three of these things have happened:
    1. You no longer have a fever (without the use of medicine that reduces fevers)
    2. Other symptoms have improved (for example, when your cough or shortness of breath have improved)
    3. You received two negative tests in a row, 24 hours apart. Your doctor will follow CDC guidelines.

Employment Policies

  • Employees must notify HR immediately ( to record symptom information and discuss potential available sick leave:
    1. Employee name 
    2. Email
    3. Starting date of symptoms
    4. Your supervisor’s email
  • If you receive a COVID19 positive result: 
    1.  Notify HR and your supervisor immediately and work with them to identify and notify any co-workers or gym members you may have been close to in the last 14 days. Those employees should then self-isolate themselves and follow the steps above.
    2. Ascent management will meet to discuss whether the following steps should be taken:
      1. Deep cleaning of affected area but continuing to remain open
      2. Affected area closed for 24 hours. Deep cleaning prior to re-opening to areas the public.

Non-policy, working operational process for using the gym

Our policies are in place are stringent: babysitting until they show they can be respectful and we can loosen it up.

  1. Reserving Spots: 
    1. Members only
    2. Reservations in advance
      1. 75% reservable
      2. 25% drop in
      3. Don’t check in within 15 minutes, tough luck, now you wait
      4. Times will be staggered every other hour for convenience
      5. Spectators and staff count toward occupancy limits
      6. Maximum reserved sessions per week? 4
      7. If you want to go in again, you have to get in the waitlist, you can’t sign up for more online
      8. Timeline on reservations one week out
      9. Website will post live counts
  2. Waiting line
    1. Lines outside: 6 ‘ spacing for lines –  Chalk squares
      1. Spray chalk and stencil to entertain/delight
      2. 15 minutes early, your spot gets released if you’re not checked in by then
    2. Greeter process – volunteer if at all possible ( processing people during the 30 min breaks)
      1. Temperatures
      2. Spray
      3. PeopleCounter in and out
      4. Spray on exit
  3. Front desk processes
    1. Front desk staff needs to be trained to greet, too
    2. 6’ spacing at all times
      1. One works the floor, one works the computer
      2. Floor: cleans, keeps vibe awesome
    3. Do we handle cash? Yes, but messaging that we don’t want it
      1. Hand sanitizer after touching cash
      2. Credit cards are pretty much the same thing anyway (have the visitors do it themselves on the reader)
      3. Scan card arrows to help with that made
    4. Front desk crew – staff
      1. Checkin w/MBO
      2. Make announcements 30 min, 10, and at end of session
  4. Social distancing guidelines
    1. Lounges: 2 separate parties at table, one at each couch, etc
    2. Showers and locker rooms closed
  5. 24/7 messaging
    1. If you come in unstaffed:
      1. Wash hands in and out
      2. Respect the 2 hour blocks or you will be booted with no refund on your membership
    2. Put a sign up on the TVs
    3. Put up a paper sign at closing
    4. Set out of sanitizer
    5. Scanning in expressly agrees to policies posted outside the door