Have Questions?
If you don’t see your question answered below, please contact us here! – Thank you!
Log in to Approach. From here, you can update contact and billing address info! You cannot change membership statuses or payment method here. You must contact us via the form here to renew or cancel.
We get to be minimally staffed because we are a membership organization. If you would like more access, join as a member!
Because:
1 – They aren’t properly processed with a waivers and payment
2 – Non-members do not have the investment that members have in The Pad. It reduces our liability to keep non-members out of the gym during unsupervised hours.
Don’t mess with this and ruin a good thing. One good lawsuit and this all goes away.
The process begins at midnight on the 1st for most people, but it doesn’t post to your account until the 5th. We don’t get the money until the 7th, usually. It’s just the magic wonderment of automatic billing. Your official cycle will always start on the 1st regardless of past account suspensions and reactivations.
Two reasons:
1. We change lives through our community. We can’t do that unless you have a full commitment and show up. Three months seems to be the magic number.
2. We keep costs low by keeping administrative details low. Not having to work on people cancelling and signing up all the time by requiring a commitment (essentially, a Cal Poly quarter is how we set it) reduces time needed to manage people’s accounts.
Have you noticed we don’t have initiation fees?
The Pad typically loses money in the summer because students go home and people cancel so they can climb outside or travel. When winter comes around, many people want to suspend their membership in December when they go home for the holidays, but we have not yet built our reserves up from the summer yet, and also it reduces the amount of administration required for short term suspensions. BTW, if you get hurt, we’ll suspend you, no questions asked.
Fill out this link to cancel/or suspend.
Have you noticed we don’t have initiation fees?
Suspensions will be processed at the end of each month unless a specific request is made to suspend ASAP. This is because Approach, our membership management software, does not allow suspensions to be scheduled in advance in the same way as cancellations are. If you are requesting to suspend ASAP, your membership fee will NOT be refunded for the unused days of that month.
We try to be really cool and not require paperwork or a month-out cancellation process, but the fact is, sometimes we’re not checking our email at midnight on the 30th – we’re out having a good time. Five days gives us enough time to handle cancellations while still having a life, and we don’t think it’s too much to ask that you plan that out in advance.
Fill out this link to cancel/or suspend.
Have you noticed we don’t have initiation fees?
If you are late cancelling, that’s on you.
If you bought a month membership, that’s also on you. Yes, we can check your entry log, but plenty of times people get in with friends and don’t scan in anyway.
The Pad is cool to people who take responsibility for themselves and follow the rules.
Have you noticed we don’t have initiation fees?
If you notice that your payment has not gone through for the month, please call into the gym or stop by the front desk on your next visit in to provide an updated payment method. If we catch the non-payment before you do, an email will be sent out on the 5th, 14th, 21st and the 29th. If your payment issue is not resolved by the end of the month, your membership will be canceled. Two incidents of this will result in the inability to purchase an EFT membership at The Pad for a period of two years.
Friend, we’re pretty cool. No initiation or suspension fees . . . only five days ahead of time via form submission to cancel, we really want to make this not stressful for you.
BUT if you fail to follow our instructions and file a dispute, the bank charges US a fee. Then we have to go and prove that you didn’t follow instructions, call you, resolve it . . . it takes a lot of staff time, AND we still don’t get our money back when they charge that fee. So, that’s why.
Follow our easy rules. If we mess up, we fix it. If you mess up, that’s on you!
- The teaching of knots, lead climbing techniques, and belay techniques by non-staff members can only be done while all participants are on the ground.
- If someone is close to passing a belay test, it is okay to briefly teach them what they did wrong and let them know they can retest tomorrow.
- The climber and belayer tie in and climb on top rope in addition to the climber bringing a lead rope to practice clipping the draws
- Participants must be TR certified to mock lead
- Mock lead belaying is not allowed in our facility.
- We love big groups, but ask that for any groups of 8 or more to book in advance. This ensures we have paid staff on hand to supervise the experience
- We reserve the right to turn away groups of 8 or more who do not have an advance reservation.
- We cannot make special accommodations for large groups that arrive without advance notice, which may result in limited rental availability, staff not available for rope testing, etc.
- We reserve the right to boot people if disrespectful of our space, people, and policies
- We really want to work with you for your best experience and encourage an advance group reservation.
